Upcoming Learning & Development Courses

Would you like to enhance your career progression and earning potential? 

Would you be interested in learning more about professional practices in planning training for your workforce?

Choose CCB Business training solutions for your Learning & Development requirements.

Hilary Desousa, Cornwall College Business Learning & Development Manager

Before joining CCB Hilary Desousa gained valuable operational management and HR experience in the hospitality industry. Hilary has a wealth of experience teaching and coaching within the education and business environment and pulls on proven business expertise to understand the challenges faced by employees on a daily basis. 

At Cornwall College Hilary oversees the Learning and Development courses, from professional qualifications, to apprenticeships, short courses and workshops. Before joining Cornwall College Business Hilary gained valuable operational management and HR experience in the Hospitality Industry.

Hilary has a wealth of experience teaching and coaching within the education and business environment and manages a team of professional trainers delivering bespoke programmes pulling on proven business expertise. She understands the challenges employees face on a daily basis and has designed and led distance learning, bespoke training and workshops plus open courses for a range of companies and individual clients.

As a trainer and coach she has an array of tools and techniques that can provide models and practical skills to help you create a clear vision for you and your organisation. Hilary is also a registered pratitioner in delivering a range of psychometric tools. 

Area of Specialism: Learning & Development


Education:

Diploma in Personnel Management (CIPD)
Psychometric tools qualified to deliver, 15FQ, MBTI (Type Mapping) and TIFF Level 5 ILM Certificate in Coaching and Mentoring Certificate in Education (PGCE) British psychological society Membership - Intermediate Level B.

Upcoming Courses

CIPD Foundation Certificate in Learning and Development Level 3

Dates: 16 Oct 2017 – The Business Space, Truro
What will I learn? This course provides a solid foundation in all the areas of learning and development. It will help you develop essential skills and give you the confidence, a range of learning and development key areas, that will make you more effective at work and add value to your learning and development.

CIPD Intermediate Certificate in Learning and Development Level 5
What will I learn? This foundation-level certificate is ideal if you’re looking to acquire a wide range of relevant, practical skills in HR, and a professional qualification to help you develop your career. The course will provide you with a firm foundation in all areas of HR, helping you to develop essential HR skills and the confidence to be more effective at work by adding real value to your HR function.

CIPD Intermediate Certificate in Human Resource Management Level 5
What will I learn? This course provides the perfect platform to further develop your HR career at management level. It will help develop your ability to evaluate the effectiveness of different HR models and practices, and will increase your understanding of external factors that impact on HR and organisations.

ILM Coaching and Mentoring Certificate Level 5
What will I learn? An ideal qualification for managers with a clear responsibility for coaching and mentoring, individuals looking to move into a development role with their current employment or those who are planning to embark on a career as a freelance coach. 

ILM Coaching Award Level 3
23 Jan 2018 – The Business Space, Launceston
What will I learn? On this course you will gain a clear understanding of the effectiveness of coaching to support staff development and improve business performance. This is a highly participative and practical course which covers the principles of effective coaching and best practice.

An Introduction to Coaching Workshop


Benefits to you: You will gain an introductory level of understanding around coaching principles and practice as well as exploring the key differences between coaching, mentoring and training. This will help you to consider your current approach and the benefits for you and your team in using a coaching style.
Benefits to your business: By taking the first steps into understanding a coaching approach your team will benefit from improved communications and different approaches in supporting them in their day to day roles. 

Download your copy of our Business Training Guide 2017 to see a complete list of courses available. 

Cornwall's Young Apprentice of the Year

Chloe George, Trevalsa Court Hotel was the winner of the CCB's Excellence in Business Training Young Apprentice of the Year Award 2017. Chloe is currently undertaking a professional cookery apprenticeship, Trevalsa Court Hotel. A two rosette beach hotel , restuarant and bar in Mevagissey. When Chloe first started she was very shy and timid, after only six months she had really come out of her shell. She is hard working, passionate and her attention to detail is outstanding. Chloe is always eager to help anyone, she is exquistive and competent enabling her too work in several sections within the kitchen. Chloe is now running her own larder section plus planning menu's and ordering. For a young person of only 17 years she is said to be destined for great things. 

“I didn’t always want to be a chef, when I was younger I wanted to be a vet or work with animals but as soon as I started cooking I became really passionate about the industry. I am glad I chose to do catering because I feel I have come so far in such a short time.”

Chloe George is currently undertaking a Professional Cookery Apprenticeship at Trevalsa Court Hotel, a 2 rosette beach hotel, restaurant and bar in Mevagissey. Coming straight from school into a professional kitchen Chloe was at first very shy and timid. After only 6 months she has really come out of her shell. She is hard working, passionate; her attention to detail is outstanding. Chloe is always willing to help anyone; she is inquisitive and competent enabling her to work on serval sections within the kitchen. Chloe is now running her own larder section, planning menus and ordering, for a young person of only 17 years of age, she is said to be destined for big things.

With career goals of hopefully becoming a Restaurant Manager or Head Chef in the future Chloe is confident that she has found her ideal career path, she said; “When I won the award a few weeks ago I felt very happy and I felt as if this is the first step in my career.” 

Adam Cawood, Head Chef and Chloe’s mentor at the hotel, is very proud of Chloe and commented; “I do believe she is destined for big things in the catering world. Not only is she hard working and passionate but she possesses the attention to detail required to not only send out the best possible food but also come up with ideas for the future of that dish to improve it.”

To be a young apprentice in any industry requires dedication and commitment, Chloe has fitted in with her team and has crushed all challenges in her path, Adam continued; “I have seen many chefs with a lot of potential but quite a few don’t possess the mental strength or ability to put their “ego” to one side when they know themselves they could be brilliant. Chloe though does believe this, but is modest and carries on without boasting or getting too big headed, which is a trait I really do commend.”

We have over 100 apprenticeships available.

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Excellence in Business Training Awards 2017

The most distinguished companies in the South West celebrated the incredible training achievements of individuals and businesses at an inspiring and glittering awards ceremony in January 2017 at the Headland Hotel. The Excellence in Business Training Awards 2017, hosted by CCB (Cornwall College Business), recognise exceptional training and development in organisations across the region.

Sponsored by Pirate FM and with media support from Business Cornwall, the awards had a number of emotional moments as individuals explained how much of an impact giving opportunities to young people had on their lives. 

How will Brexit change HR in the UK?

How do the Apprenticeships reforms impact on you and your business?

The CIPD qualifications Cornwall College Business Training offer, at both Level 3 Foundation and Level 5 Intermediate will delve into areas such as these, drawing from and exploring today’s issues, bringing relevance and realism to your CIPD qualifications and support for all those involved at all levels whether in HR or Learning & Development.

From April 2017 the new apprenticeship levy will be applied to all UK employers with an annual wage bill of £3 million or more - whether or not they offer apprenticeships themselves, fundamentally changing the way apprenticeships are funded. If you are responsible for the training and development of your business it’s an opportunity to ask yourself how this fits in with upskilling my workforce and to take advantage of this opportunity to upskill or consolidate your own development through a Level 3 or 5 Learning and Development CIPD Qualification.

The implications of Brexit are, as yet, undefined however whilst it may be safe to assume that the government won’t simply repeal all EU-related employment law, the landscape of HR will undoubtedly change and adapt during this time of return to self-governance and we will all have to determine and action areas as diverse as the impact of Employment Law Changes, changes in workforce and labour market trends as well as how to effectively manage and communicate change. The CIPD Brexit Hub is just one of the dedicated resources and sharing platforms you have access to as a CIPD learner with Cornwall College Business Training.

Find out more about which CIPD qualification is right for your needs.

Blog by Hilary Desousa, Learning and Development Manager, CCB Training

Marine Engineering Apprenticeship Training in Cornwall

A&P Falmouth Ltd is part of the A&P Group which employs over 300 people and operates seven dry docks across three strategic locations in the UK. The company also includes a business in Australia, which provides ship repair services and support to the Royal Australian Navy. Falmouth Docks have played a major role in the ship repair industry for over 155 years with A&P Falmouth Ltd offering onsite engineering, electrical, paint and fabrication workshops to provide a complete range of marine repair services to their customers.

What were the businesses issues/challenges to undertake training?

The A&P Group is committed to employing apprentices and has seen over 120 recruited across numerous trade disciplines since 1990. The company’s biggest concern is regarding apprentice retention and wanting to see more of an investment in the company’s future. Research has shown that only 30% of the apprentices recruited in the last 25 years are still with the company.

The training they undertook:

A&P take on numerous apprentices in Marine Engineering, Electrical Engineering and Steel & Pipe Farbrication.

What impacts and benefits has the training had on the company?

Employing apprentices and training them on site means that the unique set of high level skills required to work in the industry is learned and honed in the shipyard. The A&P Group is investing in the next generation so that they can continue to be at the forefront of marine engineering to support commercial and military fleets worldwide.

With many options available to apprentices on completion of their training, 72% of A&P Falmouth Ltd. management, supervisors and technical staff started out on an apprenticeship programme.

By working closely with The Cornwall College Group, A&P have been able to recruit apprentices from students already attending the college on various courses, making the start of the process quicker and more efficient.

“We strongly believe that continuing to invest in apprenticeships is the future for our shipyard, an apprentice brings raw potential into our industry. We have worked closely with TCCG for many years, and look forward to continuing our relationship with them in the future.”

 Paul Kneebone, HR & Development Manager, A&P Group

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Retail Training Programme for South West Business

HBH Woolacotts is a medium sized family run business that owns and operates 10 electrical retail outlets across the South West and employs in excess of 120 people. Founded in 1976, HBH Woolacotts opened their first 2 branches in Bude and Launceston. Since then the company has grown. Core to the company’s success is the focus on customer service.

Over the last 12 months HBH Woolacotts have undertaken a 6 month retail training programme specifically tailored to the needs of the company.

Cornwall College Business delivered an NVQ, for which the units were carefully selected in order to best support the sales and visual merchandising training.

Most significantly however, we have employed a Training & Development Manager. The aim of this new role is to create, manage and deliver training within the business, the long term aim being that all training will be managed in house so that it can be delivered in line with the company ethos and high standards. 

Training with CCB: 

A retail based NVQ. The units for the NVQ were carefully selected to closely match the other elements of the programme so that the training was reinforced by the qualification. The training programme was received well at all levels of the company.  Throughout the 6 months, everyone engaged actively with the content of the course and embraced the new ideas with open arms.

“The past six months have been fantastic. All those involved in the training have the experience and it definitely proved to be worthwhile.”

Chris Hemmerle, Director, HBH Woolacotts

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ILM Leadership Team Skills Award for HellermannTyton

HellermannTyton are one of the leading suppliers of products for fastening, fixing, identifying and protecting cables and their connecting components. They are also developing pioneering systems in the field of data and network technology.

HellermannTyton is present within 34 companies across all five continents worldwide, one of their production sites operate in Plymouth, UK.

What were the business issues or challenges that were addressed by engaging in training?

As the result of a recent restructure, Hellermann Tyton had a mix of newly appointed Cell Leaders from external backgrounds and those who have been promoted or appointed from within. The aim was to provide an opportunity for the new Cell Leaders to develop their skills and gain a nationally-recognised qualification. The new Cell Leaders were required to focus on improving processes to improve efficiency and ensure that products are out on time.

The training they undertook:

Working with Cornwall College Business, a bespoke training programme was developed for a group of Hellermann’s Cell Leaders. The ILM Leadership Team Skills Award was tailored allowing Hellermann to select the relevant units to meet their business needs. The training also incorporated IT training.

What impact and benefits has the training had on the company?

The company operates on a 24hour shift system. To minimise any time spent away from the ‘shop floor’ the training was delivered on site and during their existing ‘down time’.

The training has developed new skills and supported the Cell Leaders to think outside the box (in the sense of seeing the wider organisational picture), plan effectively, understand the need to improve processes and efficiency within their own work area and make best use of the people in their teams.

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Chartered Institute of Marketing Professional Diploma Case Study

Muddy Boots Rural Marketing provides flexible marketing services on specific projects or as an additional part of your team, including strategy development and implementation through to in-house support.

What were the business issues or challenges that were addressed by engaging in training?

Matthew took on the responsibility of Marketing Manager for Cornwall Farmers.  It was during his time there that he undertook the training to increase his marketing knowledge before setting up his own business.

The training undertook:

Matthew undertook the Chartered Institute of Marketing Professional Diploma (CIM) with the support of funding through the ESF Convergence Project run by Cornwall College Business. 

What impact and benefits has the training had on the delegate and company?

Undertaking the course has given Matthew a more holistic approach to marketing ensuring that his customer is at the centre of business decisions. As well as the traditional marketing planning and communications, the diploma course covered the important part of managing teams and projects. This has helped Matthew in both his professional life and organisations he is involved in socially.

“The knowledge I gained from my CIM studies assisted me in my Marketing Manager role and subsequently in achieving Chartered Marketer status.  With the confidence I gained, I have now set up and run my own marketing agency, Muddy Boots Rural Marketing.”

Matthew Hodge, Director of Muddy Boots Rural Marketing

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Training Options for All - Level 2 to 6 Diploma

Mill Hill Quarries Ltd. was established in 1959 and operates two slate quarries in Devon and Cornwall – Mill Hill Quarry in Tavistock and Trevillett Quarry near Tintagel. These quarries produce roofing slate, building stone, paving, tiles and aggregates. The quarries extract slate from the Devonian period, making the slate approximately 350 million years old.

What were the business issues or challenges that were addressed by engaging in training?

The main issue was the potential disruption to a small business like theirs, they couldn’t afford to have personnel offsite for any length of time even in low numbers. CCB assessors of who have quarry industry experience come into the workplace to work with them to minimise any disruption to their production.

Another important consideration for them as a small business was the cost of providing training for all their staff. CCB identified funding which helped soften the financial burden, which was especially important as trading had been difficult for them over the last three years as with all other businesses in the quarrying sector.

The training they undertook.

All their staff have completed Processing Operations or Plant Operations NVQ Level 2 depending on their individual job roles. The Quarry Managers have successfully completed the Health, Safety and Environmental Management for the Extractives and Mineral Processing Industries Diploma MPQC Level 4 and the Managing Director has also completed the Level 6 Diploma.

What impact and benefits has the training had on the company?

The training programme has improved morale amongst their workforce; people see that the Company is investing in them to give them a transferrable qualification which makes them feel more valued as employees. It has also proved something of a team building exercise as they usually have 3 to 4 staff training at any one time, so there is a feeling of “all being in it together” they are also able to discuss health and safety issues amongst themselves.

“The training undertaken with CCB is an MPQC qualification which is industry recognised and will help us to demonstrate the competence of our workforce, which is a legal requirement of the Quarries Regulations 1999.We have received nothing but a helpful and friendly service from CCB, they are willing to work around us and are good at maintaining contact.”

Mandy Hopkins, Managing Director

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ESF Funding for NEBOSH National General Certificate in Occupational Health & Safety

Retallack Resort and Spa is a 5 star self-catering resort with over 125 properties.  Offering luxury holidays in Cornwall, Retallack Resort is home to Cornwall’s only FlowRider, as well as a spa and health club, restaurant, fishing lakes and kids club, and has its own housekeeping and maintenance team.

What were the business issues or challenges that were addressed by engaging in training?

As Claire was new to the Health and Safety role she needed to gain more in depth knowledge of the legislative and regulatory framework surrounding health and safety law.  The resort had grown quickly and organically over the previous four years and the Directors saw the need to provide a dedicated, qualified presence in order to instigate process and a positive health and safety culture.

The training undertook:

Claire undertook the National General Certificate in Occupational Health & Safety Level 3 NEBOSH which was part funded through the ESF Convergence Project delivered by Cornwall College Business.

What impact and benefits has the training had on the delegate and company?

The training has been invaluable and provided Claire with the necessary knowledge and confidence to put into place new initiatives and procedures.  The overall standards of health and safety on the resort have now improved and in turn, this has reduced insurance premiums and potential PI claims.  It has provided Claire with a foundation of information to enable her to ‘know where to look’ to get the full answers and to understand the major issues and pitfalls. The resort has many different health and safety needs due to the variety in facilities and activities carried out, from the Flowrdider, to the spa and construction.  The NEBOSH has enabled Claire to address these varying needs and identify priorities when at first they may have seemed overwhelming.

“Undertaking the training with CCB has enabled me to positively influence the health and safety culture at the resort and adapt procedures to the varying needs of the business such as the Flowrider, Restaurant or Health Club.”

Claire Whetter, HR Manager at Retallack Resort and Spa

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CMI Management & Leadership Training for your Business

Rosemullion Veterinary Centre is based in Falmouth, Helston and Penryn. The Falmouth branch is a fully equipped Veterinary Hospital, the Helston branch is a large purpose-built branch surgery and their newest surgery in Penryn is a dedicated small animal surgery.

What were the business issues or challenges that were addressed by engaging in training?

When Stuart first joined the company as practice manager he found it difficult to work with two key members of the management team. All three agreed on the objectives to move the business forward, however communication amongst them was not as good as it was hoped. An element of Stuart’s role was to become involved in a new project, to plan and implement the building of a new purpose built veterinary hospital. Stuart had not been involved in a project of this magnitude before and was therefore, understandably nervous. Part of the reason for Stuart attending the course was to give him more confidence in his ability and so that he could also face the challenges such a project would bring.

The training undertook:

Stuart undertook the Management & Leadership Diploma Level 5 CMI which was part funded through the ESF Convergence Project delivered by Cornwall College Business.

What impact and benefits has the training had on the company?

Stuart has been managing staff in his own way for some time. By formalising his training it has given him confidence that he isn’t “just making it all up as he goes along” there is sound proven business logic behind what he was already doing. Part of the course encouraged Stuart to look at his management style and the personalities around him. This provided Stuart with the insight to change the way the management team interacted with each other and now they are working well together.

“The trainers were supportive and encouraging and the work was at times testing. Whilst there is a certain amount of theory, it was the practical application that benefited my work. For me it most importantly gave me the confidence to make the changes that I needed to make to become a more effective manager.”

Stuart Saunders, Practice Manager - Rosemullion Veterinary Centre

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Bespoke training options for your business - Lost Gardens of Heligan

Heligan, family owned for more than 400 years, is one of the most mysterious estates in England. After decades of neglect, the gardens were bought back to life. The award winning garden restoration is internationally acclaimed; but now extends into well over 300 acres of wider estate, leaving the project far from complete. Heligan staff aims for the estate to remain a living and working example of the best of past practice, offering public access into the heart of what they do.

What were the business issues or challenges that were addressed by engaging in training?

After 16 years of the continuous successful senior management leadership, it was recognised that the business needed to go through a significant change in both style and direction. Heligan’s management recognised that this change was a priority with the need to implement training methods and styles to ensure that the outcome would be the skills and knowledge necessary. The focus for Heligan’s employees was to gain a clear understanding of their business objectives, who had ownership, and whose responsibility it was so that everyone were able to successfully move forward as a team.

The training undertook:

Working with Cornwall College Business, a bespoke training programme was developed for Heligan’s supervisors and managers. Each staff member undertook Leadership and Management training at a level most suitable to them through either a certificate or apprenticeship route.

What impact and benefits has the training had on the company?

The training has supported Heligan’s staff through a time of change. They now all have an understanding of what the business objectives are and what they are all working towards. It has given them the confidence to express their views and provided insight into the various styles of leadership to achieve their goals.

“The Lost Gardens of Heligan after many years of the same directorship has recently undergone significant structural change; to assist in this process we employed CCB to rollout a bespoke training programme. We wanted to re-enforce in all managers and supervisors, the lost arts of delivering a highly focused task driven workforce fit for the 21st century. It was wonderful to witness, the growing sense of confidence in all participants the longer the training went on. They felt better able to cope with the change and hungry for empowerment.”

George Elworthy, Managing Director, The Lost Gardens of Heligan

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Customer Service Training for Your Business

M A Grigg started in 1970 as an agriculture merchant dealing with the local farmers. Since then the business has grown from a one man band to an organisation employing over 40 staff and dealing with the general public, builders, gardeners as well as farmers throughout Cornwall. The business has grown by giving good personal service.

What were the businesses issues/challenges to undertake training?

The company has been very successful in meeting the customer needs, but wanted to offer training to their staff. New employees had started, but limited product training was given and they wanted to introduce the company’s mission. The company didn’t have a company tree to identify people’s positions and responsibilities within the business.

The training undertook:

Working with Grigg’s we came up with a tailored Customer Experience Workshop and a Telephone Technique Workshop. The Customer Experience Workshop was delivered to every member of staff ensuring the same message of what the company is about, what is expected from each member of staff and what the company will do for each staff. The company tree was explained to all, for clarity of responsibilities.

The Telephone Technique Workshop was introduced to all staff in the retail side of the business, so that they were uniformed in the way they answered the telephones, messages were taken with the correct information so that they could raise their level of customer service.

What impacts and benefits has the training had on the company?

Griggs experienced some resistance towards the training proposed where some staff was not looking forward to it. However, after each training day, everyone remarked on how much they got from the workshops and how professional the trainer was.  As a result we hope that all of Grigg’s staff has been more positive in their work since their training.

With the increase of competition in their market place the training will help Grigg’s to stand out from the crowd giving great customer service.

“CCB made sure that the courses were tailored to cover all aspects of what we wanted and nothing was too much trouble. The trainers were fantastic and our staff liked the way the courses were presented.”

Trevor Goodman, Manager, M A Grigg

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Do you run a food & drink business? Do you need to improve your skills in Food Safety?

Crantock has been in business since 1981 and under its current ownership since 2002. Now employing over 170 staff, Crantock was originally recognised predominately as a pasty manufacturer. The management team and its staff have worked hard to grow and diversify the business and now produce a wide range of products from its purpose built site, specialising in own label production for high street retail, foodservice, travel and multiples.

What were the businesses issues/challenges to undertake training?

Over the last 12 months they have taken the opportunity to train some of their key staff to underpin the knowledge necessary to operate in food manufacturing. By allowing people the time to understand the principles of food safety and health and safety they now have a basic platform to upskill their teams across the site.

The training they undertook:

Crantock undertook the following training courses, Managing Safety Level 3, HACCP Principles at Level 2 and 3, along with Food Safety Level 3.

What impacts and benefits has the training had on the company?

The training has encouraged their first level managers in the business to operate their areas of controls in a safe manner, implementing their technical systems, such as allergen control and HACCP with confidence and knowledge.

Following the training Crantock are now in a position to carry out more specific training for their staff. They have taken on two Engineering Apprentices with the intention that they will qualify and become their engineers and possible managers of the future.

Crantock are really excited to be teaming up with Duchy College to offer the opportunity of employment alongside the chance to complete a Food Science Degree. This will open doors not only for their current staff but new staff. Crantock believe that it is crucial to invest in their staff providing them with opportunities to upskill.

“The training to-date has provided a platform for future development allowing us to train our staff, with the intent that we will reduce waste, increase yield and productivity by having a skilled and engaged workforce.” 

Tracey Weeks - Operations Manager, Crantock Bakery.

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