CMI Management & Leadership Training for your Business

Rosemullion Veterinary Centre is based in Falmouth, Helston and Penryn. The Falmouth branch is a fully equipped Veterinary Hospital, the Helston branch is a large purpose-built branch surgery and their newest surgery in Penryn is a dedicated small animal surgery.

What were the business issues or challenges that were addressed by engaging in training?

When Stuart first joined the company as practice manager he found it difficult to work with two key members of the management team. All three agreed on the objectives to move the business forward, however communication amongst them was not as good as it was hoped. An element of Stuart’s role was to become involved in a new project, to plan and implement the building of a new purpose built veterinary hospital. Stuart had not been involved in a project of this magnitude before and was therefore, understandably nervous. Part of the reason for Stuart attending the course was to give him more confidence in his ability and so that he could also face the challenges such a project would bring.

The training undertook:

Stuart undertook the Management & Leadership Diploma Level 5 CMI which was part funded through the ESF Convergence Project delivered by Cornwall College Business.

What impact and benefits has the training had on the company?

Stuart has been managing staff in his own way for some time. By formalising his training it has given him confidence that he isn’t “just making it all up as he goes along” there is sound proven business logic behind what he was already doing. Part of the course encouraged Stuart to look at his management style and the personalities around him. This provided Stuart with the insight to change the way the management team interacted with each other and now they are working well together.

“The trainers were supportive and encouraging and the work was at times testing. Whilst there is a certain amount of theory, it was the practical application that benefited my work. For me it most importantly gave me the confidence to make the changes that I needed to make to become a more effective manager.”

Stuart Saunders, Practice Manager - Rosemullion Veterinary Centre

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Bespoke training options for your business - Lost Gardens of Heligan

Heligan, family owned for more than 400 years, is one of the most mysterious estates in England. After decades of neglect, the gardens were bought back to life. The award winning garden restoration is internationally acclaimed; but now extends into well over 300 acres of wider estate, leaving the project far from complete. Heligan staff aims for the estate to remain a living and working example of the best of past practice, offering public access into the heart of what they do.

What were the business issues or challenges that were addressed by engaging in training?

After 16 years of the continuous successful senior management leadership, it was recognised that the business needed to go through a significant change in both style and direction. Heligan’s management recognised that this change was a priority with the need to implement training methods and styles to ensure that the outcome would be the skills and knowledge necessary. The focus for Heligan’s employees was to gain a clear understanding of their business objectives, who had ownership, and whose responsibility it was so that everyone were able to successfully move forward as a team.

The training undertook:

Working with Cornwall College Business, a bespoke training programme was developed for Heligan’s supervisors and managers. Each staff member undertook Leadership and Management training at a level most suitable to them through either a certificate or apprenticeship route.

What impact and benefits has the training had on the company?

The training has supported Heligan’s staff through a time of change. They now all have an understanding of what the business objectives are and what they are all working towards. It has given them the confidence to express their views and provided insight into the various styles of leadership to achieve their goals.

“The Lost Gardens of Heligan after many years of the same directorship has recently undergone significant structural change; to assist in this process we employed CCB to rollout a bespoke training programme. We wanted to re-enforce in all managers and supervisors, the lost arts of delivering a highly focused task driven workforce fit for the 21st century. It was wonderful to witness, the growing sense of confidence in all participants the longer the training went on. They felt better able to cope with the change and hungry for empowerment.”

George Elworthy, Managing Director, The Lost Gardens of Heligan

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The benefit of a Leadership and Management Course

As Chartered Surveyors, Miller Commercial are one of the market leaders in Devon and Cornwall in terms of size, breadth of experience, depth of knowledge, and sheer number of transactions successfully concluded. They specialise in all aspects of commercial property, including vacant property, business transfer, professional services and property management.

What were the businesses issues/challenges to undertake training?

Graham Timmins, Head of Business Transfer leads a successful team but wanted to take a step back, to think out-side the box through a learning environment to review his own mind-set and team’s direction by using theoretical and practical tools.

The training undertook:

Graham undertook ILM Level 3 Leadership and Management course.

What impacts and benefits has the training had on the company?

The course has empowered Graham to take a more holistic view of his team and other colleagues within Miller’s. By stepping back and reviewing the whole issue, specific project or KPI’s transitions of change can be managed effectively. Training offers delegates a great way to step out of their day-to-day working environment, meet like-minded professionals to analysis situations and gain insight or fresh ideas.

“The training came at a pivotal time in the evolution of Miller Commercial and my departments’ team make-up and as such provided the tools to accept and implement change.”Graham Timmins - Head of Business Transfer, Miller Commercial.

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