Tuesday, 31 January 2017

Customer Service and Accounts Apprenticeships

Tons of Tiles are one of the UK’s leading online tile retailers specialising in kitchen and Bathroom wall and floor tiles, The Company has grown from a cottage industry in 2007 to a multi-million company today employing 25 staff including Customer Service and Warehousing apprentices.

What were the businesses issues/challenges to undertake training?
Tons of Tiles wanted to increase their workforce with the minimum disruption to other staff and activities.

The training undertook:
The company had never taken on apprentices before but decided to invest in new staff through Warehousing & Logistics, Customer Service and accounts apprenticeships.

What impacts and benefits has the training had on the company?
Taking on apprentices enabled them to mould their apprentices to specific roles within the company. Over time they noticed a vast improvement in the level of knowledge and commitment their apprentices developed compared to pre-trained personnel. Their apprentices have shown outstanding willingness to learn and take on more duties, expanding their knowledge within the work place.
“CCB’s Recruitment Team has been professional throughout, offering help and assistance as and when it was needed. Having had such a positive experience we have taken on yet another apprentice.” Ian Morgan - Warehouse Manager


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